Shipping policy

SHIPPING & DELIVERY

All orders are dispatched from our London, United Kingdom studio.

UNITED KINGDOM
Standard delivery is free. Express delivery is £15.

INTERNATIONAL DELIVERY
Worldwide delivery is £15. International delivery is free on orders of £250 or more. If you shop in another currency, the applicable rate and free-delivery threshold will be shown at checkout.

DISPATCH & TRACKING
Orders are prepared and dispatched from London. Delivery times vary by destination and selected service. Any delivery estimate shown at checkout is the best guide for your order. Tracking details will be sent when your order is dispatched.

CUSTOMS & IMPORT CHARGES
International orders may be subject to import VAT, customs duties or carrier fees set by the destination country. These charges are the recipient’s responsibility unless they are shown as part of checkout.

RETURNS

UK returns are free and international return postage is £15, except for the Secret Studio Box. For Secret Studio Box change-of-mind returns, customers pay the direct return postage cost, including within the UK. We cover return postage for faulty or incorrect items. Please read our Return and Refund Policy for eligibility and instructions.

DELIVERY DESTINATIONS
International delivery is available to destinations shown at checkout. If your country is not available, please contact us before placing an order.